Description

We are looking for two dedicated & responsible Technical Support Agents to pace up our team!

Working hours: We provide 24/7 support as we have users all around the world. Candidates are required to be able to cope up with the shifting culture.
 

Weekend: Two Days based on roaster

Job Responsibilities:

• Provide support through chat, email and video call to our SaaS app users
• Find issues related to HTML, CSS and JavaScript
• Analyze the problem and share detailed report to the development team if required
• Report product manager about feasible feature request
• Other task assigned by the Head of the department

Required Skill Sets:

• Excellent communication skills (Verbal & written – English)
• Good knowledge of HTML5, CSS3
• Basic understanding of JavaScript
• Familiar with using Browsers development tool
• Troubleshooting analysis
• Strong Logical / Analytical skills
• Strong customer service orientation
• Knowledge about Shopify Liquid /  jQuery is a plus

Probation Period: 3 Months.

Benefits

• A friendly and supportive work environment that fosters growth.
• Half yearly Performance-based increments.
• Fully subsidized lunch, coffee, tea, and snacks to keep you energized.
• Two annual festival bonuses to celebrate special occasions.
• Paid annual leave for a healthy work-life balance.
• Annual tours and retreats to recharge and build stronger team connections.
• Marriage leave to enjoy your special moments without worry.